Clinical Psychology Associates, LLC
Quality Improvement Annual Report
February 2025
Pursuant to DHS 75.25, W.A.C., this report summarizes the clinic’s quality improvement activities and program outcomes. Any questions concerning this report should be directed to David W. Thompson, PhD, Clinic Director.
During calendar year 2024, the clinic transferred its state certification from DHS 35 (Outpatient Mental Health Clinics) to DHS 75.50 (Outpatient Integrated Behavioral Health Treatment Services). Under the new certification, the clinic is required to identify measurable goals related to service quality, participant satisfaction, and outcomes, as well as related initiatives for service improvement and key indicators of identified goals and outcomes.
A quality improvement (QI) work group was formed consisting of clinic leadership and a psychology intern. The group met and identified three measurable goals relating to service quality, participant satisfaction, and outcomes. Additional action steps were identified to facilitate accurate data collection.
The QI work group expressed concern that the requirements of 75.25(2), which specifies that at intake and discharge the clinic shall collect data concerning the client’s living situation, the client’s substance use, the client’s employment status and education, and the client’s arrests within the past 30 days, was excessively intrusive and largely irrelevant given our client population. The clinic requested information concerning the history of this requirement from the Department of Health Services (DHS), and intends to pursue a variance for this requirement, if it still applies to our clinic.
In other QI activities, the clinic developed and implemented a satisfaction survey for student supervisees. Those anonymous data will be analyzed and presented at the next QI meeting.
The clinic is also in the process of developing a client satisfaction survey to collect feedback from clients periodically and at discharge.